Privacy policy

Effective Date: 5th February 2020
Last Updated: 4th of March 2024

Welcome to Dragdo.live (“we”, “our”, or “us”). This Privacy Policy describes how we collect, use, share, and protect your personal information when you access or use our website and services, including analytics and insights derived from public TikTok and Instagram data.

By using Dragdo.live, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Data You Provide

We collect information when you:

  • Purchase a report or subscribe to a service
  • Contact us via email or support forms

This may include:

  • Full name
  • Email address
  • Billing information
  • IP address (for fraud prevention and analytics)

b. Automatically Collected Data

When you browse the site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and OS
  • Pages visited, referral URLs, and timestamps
  • Behavior on the site (e.g., clicks, scrolls)

c. Social Media Data

When you submit a public Instagram or TikTok username for analysis, we access and process only public information made available by those profiles (e.g., follower count, bio, posts, engagement, comments). We do not access or store private login credentials or non-public API data.

2. How We Use Your Information

We use your data to:

  • Deliver purchased reports and services
  • Process transactions securely
  • Improve our platform’s performance and user experience
  • Prevent fraud and unauthorized access
  • Communicate updates, support replies, and marketing (if opted in)

3. Legal Basis for Processing (GDPR Compliance)

We rely on the following legal grounds to process personal data:

  • Contractual necessity: to deliver purchased services
  • Legitimate interest: to improve services and prevent abuse
  • Consent: for optional marketing communications
  • Legal compliance: when required by applicable laws

4. Sharing of Data

We do not sell your personal data.

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions securely
  • Cloud hosting providers and email services (e.g., for delivering reports)
  • Legal authorities if required by law or to protect our rights
  • Internal service tools used for error tracking, analytics, and fraud prevention

All third-party providers are required to uphold confidentiality and GDPR compliance.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality
  • Performance analytics (e.g., page views, user flow)
  • Session management
  • Fraud prevention and security

You may disable cookies in your browser settings. However, this may affect site functionality.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the services you requested
  • Fulfill legal, accounting, and reporting obligations
  • Resolve disputes or enforce our agreements

Report-related data (e.g., analytics history) may be retained in anonymized or aggregated form.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us at: support@dragdo.live

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss.

However, no method of transmission over the internet is 100% secure. Use our services at your own risk.

9. International Transfers

If you are accessing our services from outside the hosting country, your data may be transferred to and processed in jurisdictions where data protection laws may differ. By using our services, you consent to such transfers.

10. AI Usage and Disclaimers

Some of our analytics and reports are powered by AI models trained on large datasets. These models:

  • Do not access private or password-protected accounts
  • Provide estimated insights based on public patterns and signals
  • Are for informational use only, and not intended as business, legal, or financial advice

We do not accept liability for decisions made based on AI-generated content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the services implies acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at: 📧 support@dragdo.live